Terms & Conditions
Introduction
These terms and conditions, along with our privacy policy, set out the terms in which we offer our products and services to you, your responsibilities as the user, and how we handle the data we collect from you and the data you provide to us.
Our Privacy policy, which details what and how we handle data you share with us and data we collect can be viewed at this link: www.londonweightlossclinic.co.uk/privacy.
Throughout these documents we use common terms. “We” and “Us” refers to Outcome Diagnostics Ltd, “You” refers to you as the patient accessing the site or services, “Site” refers to our website at www.londonweightlossclinic.co.uk, “Service” refers to the specific medical service detailed in the section being read, whilst “Services” refers to all offerings collectively on the Site.
These collective documents affect your legal rights and obligations so please read them carefully. If you do not agree to be bound by these collective terms, then please do not use our website or services.
We reserve the right to update these terms and conditions from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible. You are responsible for regularly reviewing these Terms of Use so that you are aware of any changes to them.
About Us
We are Outcome Diagnostics Ltd, trading as London Weight Loss Clinic, a company registered in England and Wales. Our company registration number is 13190700 and our registered office is at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
If you have any questions you can contact us at customer.service@medicspot.co.uk.
About our Website
The content on our Site is provided for general information only and is not intended to amount to advice on which you should rely in your specific circumstances. You should take advice from a doctor or other healthcare practitioner before taking, or refraining from, any action based on the content of this Site.
The information provided about the products is intended to be used for educational or general informational purposes only. It is not aimed at providing specific advice to any individual and should not be relied upon by you in making (or refraining from making) any decisions regarding your health or wellbeing. Please consult with a doctor or other health care practitioner before taking or refraining from any course of action or treatment.
The content on our Site is provided without any representations, guarantees, conditions or warranties as to its accuracy or completeness or as to whether it is up to date.
Where our Site contains links to other Sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those Sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Our site may contain content that has been User generated. This content is shared without moderation, and the views opinions and content shared are solely those of the user and do not necessarily represent the views of Outcome Diagnostics Limited. Should you have any concerns about this kind of content, please contact customer services at customer.service@medicspot.co.uk.
Some services may have a user community available. By accessing this community, you will agree to abide by the specific community guidelines shared prior to accessing this area of our site. Failure to follow these guidelines may result in your access being revoked for this area of our site without notice or compensation.
All content on our Website, including text, graphics, logos, and software, is the property of Outcome Diagnostics Ltd. You may not reproduce, distribute, or create derivative works from any content found on our Website without our express written permission.
Accessing our Website
Our Site is directed to people residing in England or the UK. We do not represent that content available on or through our Site is appropriate for use or available in other locations.
You must be at least 18 years old to use our Site and purchase any products or medications available via the Site.
From time to time, we may restrict access to some parts of our Site, or our entire Site, to users who have registered with us.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customer.services@medicspot.co.uk.
You are prohibited from attempting to access our site without our permission, or attempting to subvert our Site in any way, including but not limited to hacking attempts, DDoS attempts, and the uploading of malicious code.
About our Services
We sell testing services to customers and work with other organisations to deliver these services. We also work with certain other third parties who may provide you with products or services directly, even if you book their products and services through our website.
We will indicate on our website where services or products are provided by third parties and provide information about such third parties. In such case, the contract for the provision of products or services you receive will be between you and that third party.
We have no control over and accept no responsibility for the acts and omissions of any such third party provider. Your rights to cancel, refund and change any services requested that are provided by a third party will be governed by the contract between you and the third party provider.
You have an obligation with all services to maintain your personal information and medical information where applicable, and to provide information fully and honestly. We use this information to provide the medical services we offer, and incomplete, incorrect or falsified information could lead to a risk to your health and wellbeing or to delays in receiving the service purchased.
London Weight Loss Clinic
Our service is provided in partnership with independent prescribers, who are registered with the General Medical Council (GMC) or General Pharmaceutical Council (GPhC) where appropriate, and we work with GPhC regulated pharmacies to provide any prescription related medication where appropriate.
You must be between 18 and 75 years of age to use this service.
Our service can only be provided to patients resident in the UK. We cannot issue medication outside of this area, and we reserve the right to cancel submissions if you are located outside the UK or if you have provided us with a forwarding address.
You will need to complete a medical questionnaire to assess your suitability for our prescription based medication services, as well as your preference for treatment options if available. It is important that this questionnaire is completed by you and for your personal treatment only, and that you answer fully and honestly at each stage. The information given will be used by our clinical to assess your suitability for treatment, and incorrect or false information could risk your health and wellbeing.
You will be required to submit a photo of ID, along with providing your full legal name, date of birth and address, to ensure that we can verify your identity is genuine and that you are resident at a UK address. If we cannot validate your identity, we may contact you to seek clarification. We reserve the right to cancel your submission if we cannot verify your identity.
As part of your submission, we will take initial payment for your first course of treatment, and set up a 4 weekly recurring subscription for an initial period of 12 months.
A member of our clinical team will review your responses and assess your suitability for treatment. We may contact you via email for additional information if necessary. If you fail to respond to a request for more information, we may reject your request for a treatment.
We aim to process your request within 24 hours.
If we decide that your selected treatment is not suitable for you, we will reject your prescription and you will be notified via email. You will also be informed of the reasons for this rejection. If your treatment request is rejected, a refund for any monies paid will be processed and subscription cancelled. This may take up to 5 working days to arrive back on your account, and is dependent on your financial institution.
If we determine you are suitable for treatment, a prescription will be issued in your name. You will be charged for this prescription and your first prescription delivery will be passed on to our partner pharmacy.
You can cancel your order for prescription treatment up until the point it has been approved by a clinician.
Please note that professional codes of conduct and legal restrictions may limit the quantity and frequency of any product we and/or our partner pharmacy are permitted to supply to you.
Any change in your health, medical conditions, or side effects need to be reported to us as soon as you are aware of them. It is important we have up to date information to assess your suitability for your treatment ongoing.
We may need to contact you to validate your ongoing suitability for your prescription, or if amendments are required as part of the treatment plan e.g. increase in dosage. If you do not respond in a timely manner, our clinicians will not be able to continue prescribing your treatment.
We reserve the right to cancel your subscription and not supply you with any further medication or products if you notify us of any significant side effects or adverse change in your medical condition, and we shall cancel your subscription if you inform us that you do not wish to receive further medication.
Payments will be made 48 hours before the dispatch of your next set of medication based on your prescription. If you wish to cancel your subscription, you can do so by contacting us at customer.service@medicspot.co.uk.
If the product, including medical products, is damaged or defective, or the wrong treatment has been sent please let us know and we will either replace the product, or refund you the amount paid by you for the product in question.
Please note that refunds can only be issued for medication that has not yet been dispensed. Once dispensed, prescription only medication can not be refunded.
We use registered delivery carriers in order to provide the best delivery service possible. Your delivery will be posted through the letterbox when possible and does not normally require a signature. It is your responsibility to ensure that nobody else can access the products delivered to you. Therefore, please be very careful if children or animals form part of your household.
There may be instances where your delivery is delayed due to circumstances out of our control. We cannot assume responsibility for these delays, but we will do everything we can to ensure that the best service is provided to you.
If your delivery has been delayed by more than 7 days, please contact us and we will issue a redelivery for your product/s free of charge.
You are responsible for checking that the medicine is the correct medicine prescribed by us and that such medicine is not damaged in any way. Do not consume any medicine which is not the medicine prescribed or which is damaged on arrival. Instead you should contact us and we shall resupply or refund you as set out above.
All product information is for educational purposes and we make no assurances or guarantees as to its completeness, accuracy, or whether it is up to date.
Always read all product packaging and labels carefully before use.
If you purchase medicine in advance, please always check the date on the box to make sure it’s not out of date.
Please make sure that only you have access to your medicines.
In the event of a medical emergency, call a doctor or 999 immediately.
If you have concerns or complaints about the service, please email us at customer.service@medicspot.co.uk and we will aim to resolve it with you as soon as possible.
Complaints
If you have concerns or a complaint about our website or the services we provide, please contact us at customer.service@medicspot.co.uk and we will aim to resolve these with you as soon as possible.
For issues with specific services or bookings, please refer to the service section above for the best route to resolve your complaint, as this may vary depending on the service you have purchased and the nature of your complaint.
Limitation of Liability
To the extent permitted by law, we and third parties connected to us expressly exclude any liability for any loss or damage of any nature, such as any business losses, whether direct, indirect or consequential, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill incurred by any user in connection with our website, or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Nothing in these Terms of Use limits our liability for death or personal injury arising from our negligence; fraudulent misrepresentation or misrepresentation as to a fundamental matter; or any other liability which cannot be excluded or limited under applicable law.
We cannot accept liability for any damages which result from:
Your failure to provide (and continuously maintain) complete, truthful, and accurate information in your patient record, as well as in any online consultation you take with us and in any other information you give us.
Your failure to follow advice given by Us, or to pass on relevant information to your regular healthcare provider.
Our financial liability in terms of services and products offered will be limited to the cost of the current month's subscription service, or the fee paid for the service at point of booking, whichever is applicable.
Prices for our products and services are subject to change without notice.
We reserve the right at any time to modify or discontinue any of our products and/or services without notice.
We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of our products and/or services.
Governing Law
These Terms of Use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
These terms of use and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our Site or services.
We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
If any of these Terms are found by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Last Updated - 14/05/2024